Rates based on recipient region: Conversations will be paid at flat rates (no volume tiers) based on (a) recipient region (b) whether they are business-initiated or user-initiated.
WhatsApp's revised conversation pricing applies when you're ready to expand beyond 1,000 conversations per month.
Free tier: The first 1,000 conversations each month are free, so your business can start to build experiences customers will love. A session triggers on the delivery of a business-initiated message or a business reply to a user-initiated message. Conversation session: Charges will be per 24-hour conversation session, with different rates for business-initiated and user-initiated conversations. WhatsApp currently charges for both user and business-initiated messages. Note: The WhatsApp integration is available on the Growth, Pro and Enterprise plans of Freshdesk. Click Save Profile to complete your business profile. Here are the details you'll need to complete: Once you've verified your WhatsApp account, you can create a profile for your business. Next, you will need to confirm the integration through an OTP verification:. This verification should not take more than 2-3 business days. Once you've submitted the Early Access Onboarding form, we'll send you the next steps needed to verify your WhatsApp business account. We require the following details to set up your WhatsApp integration: Place a request to link your WhatsApp business account with Freshdesk through this Early Access Onboarding form. Follow the instructions to find your Facebook Business Manager ID or, you can reach out to us at and we'll guide you through the process. How to set up the WhatsApp integration? Installing WhatsApp This native app for Freshdesk enables you to convert your one-on-one WhatsApp conversations, including images or GIFs, into tickets for agents. You must have a WhatsApp business number. You need to be on the Growth, Pro, or Enterprise plans. Note: To configure the WhatsApp integration: You can integrate your WhatsApp business number with Freshdesk and start supporting customers on one of the most popular messaging platforms in the world. If you are a business that frequently interacts with customers on WhatsApp, then we recommend you take advantage of the WhatsApp business integration for Freshdesk.
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